Money Back Guarantee

We think it is important for you to have a no-pressure no-commitment period to fall in love with our products.

Our Money Back Guarantee means:

  1. You are able to cancel your order at any time, with no questions asked, and we will fully refund your payment.
  2. Once your products are delivered you have 30 days to try them, feel them and love them. If you are dissatisfied in any way then you are able to return the products and receive a full product price refund. You will only pay for delivery and return postage costs. Refunds will only be granted where the return is accompanied by the original purchase receipt and no more than one-third of the product has been used.

Instead of a refund, you are also able to exchange your product for a different JIV.ELAN product or receive store credit. If you would prefer this to a refund then please advise us by emailing or by calling 1300 332 111.